People – Passion – Professionalism: Staff experiences during the pandemic
Kimberly Rebuelta-Marquez, Case Manager, Homeless Prevention Services
What do you like best about your job?
Being able to help people and provide financial assistance to those heavily impacted by either COVID-19 or other emergencies is an amazing thing. As a case manager, we are able to see how much CSA gives back to our community to create a comfortable living situation for low-income individuals.
Was there a seminal moment/incident during this past year when you realized just how much the pandemic is/was impacting your clients and/or workload?
A turning point for me was April of 2020. With lay-offs increasing among our clients, things were beginning to get tough. Staff were impacted by the devastation they saw every day. However, as our workload increased and rental assistance became more demanding, I realized how much our work positively impacts our community.
What keeps you going at work during times of great uncertainty … like COVID-19?
Having a great team and wonderful coworkers has kept me going during these difficult times. The teamwork and dedication has allowed our agency to work effectively throughout the crisis.
Anything else that you would like people reading this to know?
The community is truly lucky to have CSA as a resource for those in need. The demand for our services has never been as clear.